Support
How can we help?
Our Africa-based support team typically responds within 2 hours on business days.
Live chat
Available Mon – Fri, 8 am – 8 pm EAT
Email support
info@deskshare.co.ke
+254 713 931 483
Send us a message
Frequently asked questions
How do I book a workspace?
Search for spaces by city or location, pick a space that fits your needs, select your dates, and pay securely via M-Pesa or card. You'll receive a confirmation instantly.
Can I cancel my booking?
Yes — cancellation depends on the host's policy (Flexible, Moderate, or Strict). Check the listing's cancellation policy before you book. Refunds are processed within 3–5 business days.
How do I become a host?
Click “Become a Host” from the nav, create an account, complete KYC verification, and list your space. It takes less than 30 minutes to go live.
What payment methods are supported?
We accept M-Pesa (STK Push), Visa/Mastercard via Paystack, and more methods coming soon. All payments are secured and escrowed until after check-in.
When do hosts receive payouts?
Host payouts are triggered 24 hours after the guest checks in and settle via M-Pesa or Paystack within the same business day.
What if there is a dispute?
DeskShare has a dedicated dispute team. If something goes wrong during a booking, raise a dispute from your booking detail page within 24 hours of check-out. We aim to resolve all disputes within 48 hours.
Headquarters
Westlands, Nairobi, Kenya
Support hours
Mon – Fri · 8:00 am – 8:00 pm EAT
Sat · 9:00 am – 5:00 pm EAT